Frequently Asked Questions
Everything you need to know about Hair Rehab London extensions, shipping, and care.
How do I choose the right shade for my hair extensions?
We offer a free color-matching service. You can upload a photo of your hair in natural light via our 'Color Match' page, and our experts will recommend the perfect shade from our range of over 30 professional colors.
What is the difference between Synthetic and Remy Human Hair?
Our Synthetic range is pre-styled and affordable, ideal for occasional wear. Our Remy Human Hair is premium quality, cuticle-aligned, and can be heat-styled, washed, and treated just like your natural hair for a seamless blend.
How long does shipping take within the UK and internationally?
We offer Next Day Delivery within the UK if ordered before 3 PM. International shipping typically takes 3-7 business days depending on the destination and selected shipping method at checkout.
Can I return my extensions if the color isn't a perfect match?
Yes, we accept returns within 14 days of receipt, provided the hygiene seal is unbroken and the packaging has not been tampered with. We include a tester strand in most packs so you can check the color before opening the main bundle.
How long will my Hair Rehab London extensions last?
With proper care using our recommended sulfate-free products, our Remy Human Hair extensions can last between 6 to 12 months. Synthetic products typically last 1-3 months with regular wear.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay for our UK customers.